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This scheduled downtime is commonly excluded from your SLA timeframe, and needs to be subtracted from the Total Time when availability is calculated. Dependant upon the wording of an SLA, if The supply of a process drops beneath that inside the signed SLA, a hosting service provider typically will give a partial refund for time lost. How downtime is set alterations from supplier to service provider, as a result reading the SLA is critical.[eleven] Not all companies launch uptime figures.[twelve] Most hosting vendors will ensure not less than ninety nine.9% uptime which will permit for 43m of downtime per month, or 8h 45m of downtime annually.